Support

Updated: October 2026

Everything you need for working with Samland Digital: how to reach us, how new projects start, what we help with and which response times you can expect.

1. Contact

By email or by WhatsApp to the mobile number. Describe briefly what it is about; for technical issues a screenshot plus the device and browser you use help.

E-mail: hallo@samland.digital
Phone / WhatsApp: +49 176 325 09 420

2. Digital open hour

The digital open hour takes place Monday to Friday from 10 to 12, 30 to 60 minutes each, free and without obligation – on site at the Alte Kühlhalle in Coburg or by video. Book slots via the home page. All projects are delivered online, wherever you are.

3. New projects and quotes

For enquiries about websites, apps, internal tools, automation, AI and design, write to us or book a slot in the digital open hour. You receive a quote with a clear scope, price and schedule. Smaller tasks usually start within 48 hours, bigger projects are delivered in visible steps.

4. What we help with

Questions about ongoing and planned projects, bookings of the digital open hour, the customer area login and invoices. Report bugs in websites, apps or tools we built at any time, also outside a maintenance contract; fixes follow the respective quote.

5. Response times

We usually reply within one working day. For ongoing projects and maintenance contracts we agree fixed response times in the quote. We do not offer round-the-clock availability; every enquiry gets a reply.